Last Updated: 19 October 2026
The Smart Nexus (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you visit www.thesmartnexus.ie, contact us or use our services.
1. Information We Collect
We may collect:
- Name, email address and phone number
- Company name, website URL and project requirements
- Budget and information submitted through contact or audit forms
- Communications through email, WhatsApp or other channels
- Contract, billing and service-related information
- IP address, browser, device and website usage information
- Cookie and analytics information, where permission is required
2. How We Use Your Information
We use personal data to:
- Respond to enquiries and audit requests
- Prepare quotations and service proposals
- Deliver website, e-commerce, SEO, Digital Care, ERP and software services
- Communicate about projects and provide customer support
- Improve our website, services and user experience
- Maintain website security and prevent misuse
- Send marketing communications where you have provided consent
- Meet legal, accounting and contractual obligations
3. Legal Basis for Processing
We process personal information where:
- It is necessary to respond before entering a contract
- It is required to perform a contract with you
- You have provided consent
- We have a legitimate business interest that does not override your rights
- Processing is required by law
You may withdraw your consent at any time.
4. Cookies and Analytics
Our website may use essential cookies required for functionality and security.
Analytics, advertising or other non-essential cookies will only be activated after receiving consent where required. You can accept, reject or manage these cookies through our cookie banner or browser settings.
5. Sharing Your Information
We do not sell or rent personal information.
Information may be shared with trusted service providers that help us operate our business, including:
- Website hosting and email providers
- Analytics, CRM and communication platforms
- Payment and accounting providers
- Developers and authorised project contractors
- Government or regulatory authorities where legally required
These providers may only process information for authorised purposes and must protect it appropriately.
6. International Data Transfers
The Smart Nexus operates internationally, including through teams or providers located in Ireland, Pakistan and other countries.
Where personal data is transferred outside the European Economic Area, we use appropriate safeguards such as adequacy decisions, approved contractual protections or Standard Contractual Clauses where required.
7. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected, including:
- Responding to enquiries
- Delivering and supporting client projects
- Maintaining required business and financial records
- Resolving disputes or complying with legal obligations
When information is no longer required, it will be securely deleted or anonymised.
8. Your Data Protection Rights
Subject to applicable law, you may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Withdrawal of consent
- Objection to certain processing or direct marketing
To exercise your rights, email info@thesmartnexus.ie.
9. Data Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
10. Third-Party Links
Our website may contain links to third-party websites, platforms or social-media services. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies separately.
11. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal data from children under the age of 18.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technologies or legal obligations. The latest version and revision date will always appear on this page.
13. Contact Us
For privacy-related questions or requests:
The Smart Nexus
Website: www.thesmartnexus.ie
Email: info@thesmartnexus.ie
